Pizza Hut Malaysia Guest Experience Survey
Upon completion of this survey, you will be given a validation code that can be used to redeem the offer printed on your survey invitation.
Please answer the following questions about your visit to the Pizza Hut where you received this survey invitation.
Please select your order type:
- Take Away
- Delivery
- Dine In
How did you place your order?
- At the store
- Online
- Over the phone
Please rate your overall satisfaction with your experience at this Pizza Hut.
Please rate your satisfaction with…
- The accuracy of your order.
- The cleanliness of the restaurant.
- The taste of your food.
- The friendliness of the employees.
- The speed of service.
- The overall value for the price you paid.
Which menu item had the biggest impact on your Taste of Food rating?
- Rice
- Traditional pizza
- Drinks/Beverages
- Stuffed Crust Pizza
- Wings
- Garlic Bread or Breadsticks
- Soup
- Promotional pizza
- Pasta
- Pan Pizza
- Dessert
- Appetizers/Starters
- Other
Which of the following describes why you were not satisfied with the Promotional pizza? (Please select all that apply)
- Amount of cheese
- Not visually appealing
- Amount of toppings (e.g. meat, vegetables, etc.)
- Undercooked/soggy
- Too greasy
- Amount of sauce
- Burnt/overcooked/tough texture
- Too salty
- Wrong temperature
- Lacked flavor
- Ingredients were not fresh
- Did not look like advertisement
- Something else related to the taste of food
Which of the following describes why you were not satisfied with the speed of service? (Please select all that apply)
- Time it took to be seated
- Time it took to place my order
- Time it took to receive my food
- Time it took to greet me
- Employee’s sense of urgency
- Felt rushed
- Time it took to pay for my order
- Time it took to answer the phone
- Something else related to the speed of service
Which of the following describes why you were not satisfied with the friendliness of the employees? (Please select all that apply)
- Did not thank me
- Could not understand the employee
- Order pick-up/delivery issue
- Did not greet me
- Phone ordering issue
- Were rude/impolite
- Were not attentive
- Did not smile at me
- Something else related to the friendliness of the employees
Which of the following describes why you were not satisfied with the cleanliness of the restaurant? (Please select all that apply)
- Kitchen / order preparation area
- Restrooms
- Employee appearance
- Anything broken or torn
- Parking lot / Sidewalk
- Floors
- Tables or chairs
- Waiting area
- Trash bins
- Something else related to the cleanliness of the restaurant
Which of the following describes why you were not satisfied with the accuracy of your order? (Please select all that apply)
- Missing napkins, utensils or sauces
- Charged incorrect amount/received incorrect change
- Received the wrong size
- Missing or wrong toppings
- Missing item
- Food item was unavailable
- Received wrong item
- Something else related to the accuracy of the order
Did you experience a problem during your visit?
Based on this visit, what is the likelihood that you will…
- Recommend this Pizza Hut to others within the next two months?
- Return to this Pizza Hut within the next two months?
Please tell us in three or more sentences why you were not Satisfied with your Pizza Hut experience.
Thank you for your feedback, we have just a few more questions.
Did you order the WOW! Deals?
- Yes
- No
Did a manager/staff member tell you about the survey?
- Yes
- No
Would you be interested in signing up to receive periodic e-mails or mailings regarding promotions, news and special offers from Pizza Hut?
Thank You!
Please write the following validation code on your survey invitation.
Validation Code: 91764
We appreciate your input and hope you will visit Pizza Hut again very soon.