After discovering that my account was charged RM3 for ‘gameini’ which I never authorized and have no idea what it was, I contacted Digi Live Chat to report this scam and request full refund immediately. Digi instead sided with the scammer merchant by saying that this refund request will be forwarded to the merchant and will take 30 days to decide whether to refund or not. This is clearly scam but Digi has decided to side with scammer!
Digi: Greetings from Digi Live Chat. Thank you for helping Digi become Malaysia’s largest network. Please visit this link for more info on 0% GST http:// digi.my/gstgeneralc. Your Customer Service Consultant is estimated to be available in about 6 minutes.
Me: I want immediate refund of the scam charge to my account gameini
Digi: Hi. This is Bart. Are you referring to the current number, 6016xxxxxxx?
Digi: The request has been forward to the merchant to refund. The refund will be provided by the merchant within 30 days.
Me: who is the merchant? this is scam, I’ve never authorized any subscription. i demand to know who is this merchant and immediate refund
Digi: The merchant will be gameini. Their contact details are as below :
Careline: 03-6150 5666
Official website : http://game-ini. com
Me: no i did not subscribe gameini this is scam. i will proceed to report to MCMC if no immediate refund from Digi
Digi: The request has been forwarded to the merchant. The refund will be provided directly by the merchant and not Digi.
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