Zaphron Lee:
Dear Honda Malaysia,
We see this as a very serious issue and Honda Malaysia need to read this; We want feedback from Honda Malaysia ASAP!
Incident occurs 16 June 2016 on 12pm at Autoworld Asia Sdn Bhd located at Sg Buloh. My parents own an Honda City and they brought it to service at the above mentioned AUTHORISED SERVICE CENTRE. After being informed that the “SERVICE” for the car is done, my parents went for car collection. We are CHARGED RM600 for the service that should HAVE INCLUDED the following:
- Changing lubricant & Oil Filter
- Cleaning the injector
- Car washing & Vacuum
- Other maintenance (which didnt state clearly)
My dad happened to put marking on the OLD oil filter and realised that the OIL FILTER is NOT CHANGED !!! AND YET WE PAID FOR IT. After thorough checking on the other items above, the lubricants are not changed as well as it is dirty and in dark color. The injector are not cleaned as dirt stains are still found. The only thing that it has been done is the car washing & vacuum !!!
After a round of arguments with the personnel at work, they have agreed performing all the above work again. And then my parents left the place with unsatisfactory experience.
WE need Honda Malaysia to know and aware of:
-
The employee (do not want to disclose the name), informed that the service manager is outstation and unable to attend to my parents when they are complaining on the issues above; and she claimed that we will be settling this with the service manager on a later date. We do not know whether it is an excuse to stay away from the responsibilities.
-
The receipt, written and signed commenting that “oil filter not changed” is being unfair to us. In fact, the Authorised Service Centres do not perform all the above service. The statement is now VAGUE because of my parents are not well verse in ENGLISH and they do not know what can they do when they faced this.We think that the particular authorised service centre employee are trying to drag this issue to the future and let this issue fade like nobody cares. Yet make use of the weak points of my parents on the weak english and stating ONLY the oil filter not changed.
-
We are not sure how many cars have under-went “SERVICE” like this and this is a very serious safety issues! Yet we have visited the branch quite a number of times and we doubt they really do the service.
-
We entrusted Honda Malaysia and their respective Authorised Dealers/Service Centres to provide quality service and we are really disappointed with this issues. This will affect the good names of Honda Malaysia.
We need Honda Malaysia to :
- attend to us on this matter
- give us a proper explanation on this
- provide a proper ways i.e email for complain purpose (web survey form & call line are useless)
- perform an investigation on this matter (using the premise cctv as evidence if possible)
- making sure this will not happen to the other car owners
- making sure this will not happen in other AUTHORISED SERVICE CENTREs
I, representing my parents, can be reached by cheeyung91@gmail.com and +60182859518 should Honda Malaysia needs additional INFO.
Thank you very much,
p/s putting on some photos for references.