Did you know your rights?
What exactly are your rights as a consumer and what do you do if you face a problem with your airline or airport? Learn more about the Malaysian Aviation Consumer Protection Code 2016 that outlines your basic rights as a consumer of aviation services.
To make a complaint of unresolved or unsatisfactory resolution with Airlines:
Have you already lodged a report to the airline, airport or aviation service provider to give them an opportunity to resolve your complaint? For the initial stages, they would be in the best position to resolve the issue you are facing. To contact the customer service department of the airline or airport, you may find their contact details on this page.
If the airline, airport or aviation service provider has not resolved your complaint after 30 days from your initial complaint, you may submit a complaint to MAVCOM. Once you have made your submission, you will receive an initial response from us within 7 days. We may request that you submit extra documents and information to assist us in handling your case.
http://www.mavcom.my/en/consumer/make-a-complaint/
About MAVCOM
The Malaysian Aviation Commission (MAVCOM) was formally established on 1 March 2016 under the Malaysian Aviation Commission Act 2015 to regulate economic and commercial matters related to civil aviation in Malaysia. Our goal is to promote a commercially viable, consumer-oriented and resilient civil aviation industry which supports the nation’s economic growth.
Read more for a better understanding of the roles of MAVCOM, Ministry of Transport Malaysia (MoT) and Department of Civil Aviation (DCA).