and it has been for a few months already.
Just compare the pricing of different postpaid packages offered by all other telcos, you will be very surprised by the lack of internet data on Maxis postpaid plan versus others’.
Maxis offers the most expensive package compared to other packages with similar features/value.
Tony Lam: I think when you launched a different plan to Sabah/Sarawak you would have expected this outburst in west Malaysia. I have been using maxis for more than 15years and had faith that you guys will be coming out with a competitive plan with other telco.
But you guys focus on other places rather than us in west Malaysia.
If you are in your customer’s shoes would you like to be called idiots for choosing your service??
http://www.maxis.com.my/.../postpaid-plan-sabah-sarawak.html
Eric Ng: Hey maxis, what’s the deal with the special one plan only for east Malaysia? Come on guys, is this the way to say thanks to the west Malaysia subscribers who have been with you guys for a long time and diligently paying our bills on time? It’s a very clear message: we have you in contract, you are no longer important.
If you guys want to offer a better one plan with more data, open it to everyone… Since when is it east and west Malaysia subscribers are getting different deals? Aren’t we all one Malaysia? Sheesh
Chong Seng Hao: Hi Maxis team, I heard someone received offer RM 6x package that include 5gb and unlimited call and sms when he requested to change service provided… Im super disappointed with Maxis since I didn’t received any call from Maixs when I request to switch service operator early tis week. Is it Maxis has double standard ?.. I have been used maxis for 7 to 8 years … I should have stayed with maxis if maxis offer me this package …
Lee Matthew: I have been a maxis customer for 17 years and I gotta say the days where your service used to be good and pricing fair are over. I have tried your “blue” competitor’s network and I have experienced way better coverage and data speeds + I can even carry forward unused data (me and my family plan to switch to them). So please don’t make any advertisement promises you aren’t able to keep. You guys seriously need to up your game!
Yours Sincerely,
A very unhappy customer
jackson5759: I’m from Sabah and now Maxis got special offer for all Sabah & Sarawak users and I don’t know what exactly is the offer because Maxis is telling me there is a RM30 discount on my plan and my friend told me that Maxis told her the offer is 2GB extra data for her.
I’m very pissed off about Maxis earlier my friend decided to change her Maxis postpaid line to the Celcom postpaid plan which come with 10gb Data + unlimited calls. So once Celcom started to port her line, Maxis directly call my friend to counter offer her with this plan below
Offer 1 : Free Samsung Note 5 + RM 128 monthly + 5GB Data + Unlimited Calls & Sms + 2 Years Contract (She rejected this offer)
Offer 2 : RM 88 monthly + 8GB Data + Unlimited Calls & Sms + No Contract (She rejected this offer)
Offer 3 : RM 68 monthly + 5GB Data + Unlimited Calls & Sms + No Contract (She say consider first please call back after 1 hour)
1 Hour passed…
Maxis called back and she reject one more time on that offer with the reason she promised Celcom to sign with them.
Once again maxis offer her with this
Offer 4 : RM 68 monthly + 7GB Data + Unlimited Calls & SMS + No Contract (and finally she say yes and proceed with this plan)
I’m so damn pissed when I heard this. I’m loyal Maxis customer for almost 10 Years with 5 Numbers under my IC and paying much more than my friend I didn’t get such offer from Maxis and once I call them I questioned them about the plan that my friend received upon her termination and change to Celcom.
Maxis Customer Service buat bodoh there say they don’t know anything about that and they can do nothing and can’t give me the same offer. Maxis continue says that my friend is the selected customer group for this good plan. So I questioned again how do you guys do selection? If in terms of years staying with Maxis I’m more than her, if saying usage per month I also much more than my friend. So on what basis they select their customer that can entitled to such cheap plan? Is it base on customer group who wanted to terminate the service so they are selected and I need to perform termination on Maxis and change to Celcom only they can offer me? The CS keep saying no no no… and continue say they can’t do and dont know what can they do.
This is my main line plan
RM 188 monthly + 7GB Data + Unlimited Calls & Sms + No Contract
VS
RM 68 monthly + 7GB Data + Unlimited Calls & SMS + No Contract (My friend plan)
This stupid Maxis is treating their loyal customer like “Water Fish” / Idiot and I decided to quit this stupid Telco and also posting this so anyone is still using Maxis out there can read on how Maxis treating us like “Water Fish”
And there is special promotion for Sabah & Sarawak Maxis customer with RM30 discount on plan / 2GB extra data I don’t know which one is true but both are telling by Maxis Customer Service. So if West Malaysian you felt unfair you can try to call Maxis and ask is this some kind of not so 1 Malaysia? Why East Malaysian getting better offer than West Malaysian.
No wonder Maxis boss can always remain at Malaysia top 3 richest man because there is too much “Water Fish” like us give donation to him.
Bye Maxis for letting me know how stupid am I this 10 years and how expensive you are. bangwall.gif bangwall.gif bangwall.gif bangwall.gif
Updated 10/03/16
called maxis again about balance to pay and check bill before i port out properly and I found that
my account still have a deposit of MYR 1200 inside… I totally forgot about this deposit that I paid
many years ago. So I asked Maxis now all your plans don’t require deposit anymore and why aren’t
you refunding the old deposit to us? Maxis CS say you can only get refund up on your termination
of service with Maxis. I was like WTF now all no deposit but you still holding my money and don’t want
to pay me back and say only terminate can refund deposit. FCK!
Update Again…
Just now went to settle my latest bill with Maxis so I can port out to Celcom and I heard the counter beside me porting in a digi customer and offering the RM68 plan with 5GB + Unlimited calls & sms. So I ask that counter CS what is with this RM68 plan then he say that this is the latest plan that Maxis going to launch tomorrow. Then I don’t give shit about what he saying and left after I did my payment.
here is my new Celcom Sim Card! I don’t give a shit if they really launch the RM68 plan tomorrow because they treated their customer like idiot and i don’t feel like staying with this Maxis anymore.
Maxis! Give me my fucking deposit worth of RM1200.00 because you told me there is no way I can get back unless I terminate the service.
Update 11/03/16
Maxis “Loyalty Department” CS just called and offer me the RM68 + 5+2GB(Sabah Sarawak Offer) + Unlimited Calls & Sms.
Then I questioned them that why I call in and request this promotion and I confirmed I’m a Maxis One Club Member + 10 years with Maxis why I dont entitle to this plan. They keep saying this is for invitation only.
And only for loyalty member. So once I asked again not because i ported out to Celcom so you give me this call? He answered NO with full confident.
So now they called me and counter offer me after I ported out to Celcom. So fucking efficient. When I reject the offer, they start defaming Celcom giving numbers don’t know from where saying Celcom 4G Sucks.
Maxis is the best this and that.
After all the bullshits i got from them i insisted and say no. Then he sounds pretty pissed and ask WHY SIR WHY SIR… I answered : Because I don’t feel like staying with Maxis anymore you guys played with your loyal
customers. Then he started everything all over again…
I stop him halfway and say Decision Made. Bye Maxis. Then baru he gave up…
the number i got is from 03 2856 6000 which I Believe is their so called Loyalty Department. LOL!
anyone who want to try their luck can try calling this number and see if they can give you the same offer!
Bye Maxis and Here I COME CELCOM!
Since the complaint above (first posted in Lowyat forum) went viral yesterday, Maxis has responded officially:
Maxis: You may have read of an exaggerated Maxis save offer in the lowyat.net forum that has been circulating recently when it was first posted on 9 March 2016. We just want to say that this save offer does not exist in the way it was described.
As with any company that has good data on customers, we often design and run targeted campaigns based on factors such as tenure, types of services used, payment history and many more. These targeted campaigns are to ensure that customers get to try out the varied services and plans that Maxis offers.
Sometimes Maxis uses offers to stimulate trial of new services. Every now and then we also offer special deals to get our customers to switch in their family members as Maxis customers or to extend a contract.
Additionally, in conjunction with Maxis’ 4G expansion into more towns in Sabah and Sarawak, we launched an introductory 4G promotion that comes with more data. We simply want the East Malaysian residents to enjoy the 4G experience with the upgraded network. The network upgrade has already happened in other parts of the country and now brings the same improved performance to 8 towns across East Malaysia.
However, this response only draws more complaints from disgruntled customers:
Lawrence Chia: Hi Maxis. Thanks for your explanation. Months ago, i was doubting myself for switching to Digi as my family been loyal to Maxis for years. Since this ‘scandal’ has gone surface, i made a right choice. Now i can convince my parents to switch to Digi as they offer same coverage as yours with lower price. Also, you are treating your customer like ‘water fish’. Wtf with same plan but different rate applied to two different regions? You think this is People’s Republic of China and Hong kong/Macau . I AM TRULY DISSAPOINTED with your cheating agenda and now i will speed up my parents to switch to Digi. Since you treat your loyal customer like ‘water fish’, there is no need for customer to be loyal to you. I believe other Telco such as U mobile, Digi and Celcoms are catching up. This is my present to you: oOo
Iskandar Sabri Rahman: It’s not exaggerated… Some people got offered RM68 for 5GB of data with unlimited calls & SMS, where all they did was “attempt to port out”. Now how would someone who is currently paying RM158 for the same plan feel? Just because they didn’t port out, they are not entitled to the plan? Is this the way you reward your loyal users? By giving “traitors” better plans? Good luck Maxshit.
EeYan Ong: Have been a maxis customer for over 14 years. Then I heard of the Digi 75 promo for unlimited calls and 7GB data. Ported myself and my wife over. Went to maxis to get back my deposit for roaming and settle outstanding bills and told them I’m porting over. Maxis basically said: okthnxbye.
Coverage for Digi LTE not as good as maxis, but I’m saving RM50 every month, and have more calls and have 7x more mobile data allocation.
No point giving me a BMW but only giving me free RM20 worth of petrol when I can drive a Honda with free RM140 worth of petrol a month.
Suck it maxis.
MH MH: I don’t think it was exaggerated, as I experienced the same situation. Glad I ported 4 numbers out of maxis.
agree with u!their plan was so expensive and stingy data`s given!RM188 for 50gb data!otherwise Celcom offering Their First Platinum package RM150 for 60gb!can u imagine that?and i heard a lot of complaints regarding their prices and data!im lucky because now im using the First Platinum plan by Celcom with unlimited calls/SMS and Social apps!Maxiw should improved their plan!