On Why 8excite Malaysia Sucks Big Time and You Should Never Purchase Any Cash Voucher Deals From Them
I was entitled to a Starbucks card for purchases I made on 19 July 2017 when I saw your banner promising Starbucks card within 3 days. However, after weeks of waiting I was not contacted by your team for my address for you to send the Starbucks card. I contacted your in-app live chat and FB multiple times on this issue the past few weeks yet until today 20th August after one month has passed I have yet to receive the Starbucks card that I was promised within 3 days. Each time your customer support staff promise to resolve this issue but the fact speaks louder than your empty promises.
On 8th August I made multiple purchases including a number of cash vouchers which was clearly written to be delivered within 7 days. However, so far I only received llaollao voucher but not other vouchers like Giant, IKEA and many others such as another Starbucks card that I am entitled for. This is totally unacceptable because I purchased all the cash voucher & gift card deals and submitted my same address details on 8th August but I only received llaollao voucher on 16th August.
What is even more frustrating and disappointing are the Giant, IKEA & McDonald’s that are going to expire on 2 September 2017. I am not from KL and I need to travel to KL in order to use the gift card but today I have come back from KL already and yet to receive the gift card within 7 days from 8 August as you promised. It is a waste of my time and money to make another travel to KL just to use the IKEA gift card if you send to me after this. You broken promises deceived me into purchases and absolutely cheating customers in broad day light.