Get covered by 2x Money-Back Guarantee today!
Every day, countless bookings around Southeast Asia are made using credit/debit cards with GrabPay. It is, after all, the safest and most convenient way to enjoy a Grab ride.
Why do passengers trust GrabPay?
GrabPay is secured by proven and award-winning measures that protect you and your credit/debit card at every turn. And now, it’s also covered by a 2x Money-Back Guarantee.
What is the 2x Money-Back Guarantee?
It is a promise that in the unlikely event an unauthorised or erroneous charge is made on your credit/debit card from Grab, not only will we refund the disputed amount, we’ll also give you a promo code of equal value!
The scenarios that are covered under the 2x Money Guarantee includes:
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You are wrongly or excessively charged -
You are charged for a completed ride but you didn’t take the ride.
To register your card with GrabPay, just follow the simple steps below:
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In the Grab app, tap the Menu button and choose GrabPay. -
Select Add Credit/Debit Card. -
Enter your card details. Easy-peasy!
Please contact your bank first if you are going to register your Debit card. Kindly take note that all card/debit card registration on GrabPay will incur a validation charge of RM1, which will be refunded back within 7–30 days depending on the card issuer bank. Terms and conditions apply.
Terms and conditions for 2x Money-Back Guarantee:
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Refund amount is limited to RM150 per passenger per month for overcharged credit/debit card payments only. -
2x Money Back Guarantee consists of the actual refund amount to your credit/debit card AND the equivalent amount in Grab promo codes. -
Confirmation of refund will take place within 7 working days of verification of dispute. -
The actual refund period to your credit/debit card will depend upon the card issuing bank. -
All complaints must be made to Grab in writing or by telephone before the end of campaign period (30th September 2017). -
All decisions made by Grab are final and not subject to further appeal.
Frequently Asked Questions
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What is this 2x Money Back Guarantee?
It is a promise that in the unlikely event an unauthorised or erroneous charge is made on your credit/debit card from Grab, not only will we refund the disputed amount, we’ll also give you a promo code of the equal value. -
What are the scenarios that is covered under the 2x Money Back Guarantee?
You will be covered under our 2x Money Back Guarantee if the following happened:
a. You were excessively charged
Original fare: RM10
Charged amount: RM15
Overcharge amount: RM5
Amount to be refunded: RM5 x 2 = RM10
b. Your ride is deemed as complete, but there is no actual pick up -
How long is the campaign period?
The 2x Money Back Guarantee campaign will end on 30th September 2017. -
What are the channels that I can use to submit my complains?
You can call in to our call centre at 1300 80 5858 or drop us an email at support.my@grab.com if you notice that there is a dispute in charges on your credit/debit card. We will revert to you within 7 working days. -
How are the refunds made?
Once we’ve received and verified your complaint you will receive a notification from us in the form of a phone call or email within 7 working days and we will refund the disputed amount in cash and also a promo code of the equal value. Please note that the actual refund of cash back into your bank account varies depending on your debit/credit card bank. -
When will I get back my refund?
You will be receiving your refund in the form of a promo code within 7 working days once the complaint is verified and we will process the refund back into your bank account. Do note that the refund to your credit/debit card will depend upon the card issuing bank. -
Is the 2x Money Back Guarantee campaign applicable nationwide?
Yes, this campaign is applicable for all GrabPay(Credit/Debit)card transaction nationwide in Malaysia. -
Is 2x Money Back Guarantee applicable for cash transaction?
The 2x Money Back guarantee is only applicable for debit/credit card transaction only.