IKEA Malaysia: Dear fans,
We noticed there have been some queries regarding the recall of the MALM chest of drawers that was issued in the United States, IKEA US and IKEA Canada. This recall in North America is the outcome of a dialogue with the local consumer authorities and is based on voluntary safety standards that are applicable to free-standing clothing storage units in North America.
IKEA chests of drawers are tested for compliance to the European Safety Standard, and meet all mandatory stability requirements on all markets where sold. There will be no recall in any other countries.
We understand your concerns and would like to assure our customers that product safety is a top priority at IKEA and something we never compromise on. IKEA has received no reports of a tip-over incident involving a properly anchored chest of drawers in Malaysia. Our drawers are safe when anchored to the wall per the assembly instructions, using the tip over restraint provided with the product.
Any customer in need of a replacement restraint kit or assistance for the installation of the kit may contact IKEA Customer Relations at: customerservice.ikeamy@ikano.asia or +(603) 7952 7575 and request for one free of charge.
Accidents related to furniture tipping are a serious home safety issue and a challenge for the extended home furnishing industry. The US Consumer Product Safety Commission has noted accidents due to tip-over of TVs, appliances and furniture happen on a weekly basis. To create safe homes, IKEA always provides tip-over restraints with furniture that needs to be secured. Wall attachment is an integral part of the IKEA assembly instructions.
We developed the Secure It! campaign to create awareness of the risk of furniture tip-overs. Since 2015, videos and store communications in our stores have reminded customers to secure cabinets to the wall are also shown in all IKEA showrooms. Videos may also be found on the IKEA websites. For more information on the campaign, please visit IKEA.my/secureit.