IKEA Malaysia: Dear IKEA fans, if you have bought the PATRULL safety gate and extension, PATRULL KLÄMMA safety gate and extension, and PATRULL FAST safety gate please read on:
IKEA urges customers to immediately stop using the safety gates and bring them back to any IKEA stores for a full refund.
IKEA has received customer reports where PATRULL safety gates have opened unexpectedly and children have fallen down stairs. Some of the incidents have required medical attention. No incidents of injury reported in Malaysia. A third party investigation has shown that the locking mechanism is not reliable, posing a risk for small children, despite approved tests to applicable standards.
“At IKEA, we have a zero tolerance regarding child safety. We want to offer safe and healthy products and we think that children are the most important people in the world. Whenever we get indications of a possible safety issue with any of our products, we act. We cannot accept that there is a risk of injury while playing and as an immediate and precautionary action we recall all PATRULL safety gates” says Maria Thörn, Acting Business Area Manager at Children’s IKEA.
IKEA is not willing to risk children´s safety and therefore urges all customers that have a PATRULL safety gate to immediately stop using it and to bring it back to any IKEA stores for a full refund.
PATRULL safety gate, PATRULL KLÄMMA and PATRULL FAST have been sold in all IKEA markets including Malaysia. Proof of purchase (receipt) is not required for a full refund.
For more information, please contact IKEA Customer Contact Centre at 03-7952 7575.
We apologise for any inconvenience this may cause.
