Lazada Malaysia Cheat Customer with Store Credit as Refund for Cancelled Order
Recently I purchased an item on Lazada that costed me RM499 and I paid using online banking Maybank2u. However, the following day Lazada cancelled my order citing limited product quantity. A few more days later, Lazada sent me an email asking for my bank account details.
Email Subject: Item(s) in order 3xxxxxxxx has been cancelled (Reason: The product you have selected may have limited quantities)
Dear,
We regret to inform you that the item(s) listed below has been cancelled. If you would like to repurchase the cancelled item, please visit Lazada website for alternative supplier of your desired item again.
Kindly provide your bank details for us to process your refund by clicking the below button. Refund status will be updated via email within 1 – 3 business days. For more information on refund lead time, please click here.
SUMMIT BANK DETAILS HERE
We are committed to refund your money in the shortest time possible. Should we fail to receive your bank account details within 24hrs, we will reimburse the paid amount in a form, Store Credit. The Store Credit code will be sent to you in a separate email.
NOTE:
- The refund amount will be the net amount paid (or store credit used) by you and will not include any voucher amount. For more information, please check our Voucher Terms and Conditions.
For further assistance, please check our Help Center or contact our Customer Service.
We look forward to serving you again in the near future.
Best regards,
Lazada Team
I promptly clicked the button and entered my bank account details in less than 1 hour after I received the email.
However, after 4 days from the above email, I received an email from Lazada today:
Email Subject: Refunds is reimbursed with Store Credit
Dear,
Thank you for shopping with Lazada Malaysia. We have not received your response in regards to your bank details for refund. However, we are committed to refund your money in the shortest time possible.
Kindly be informed that reimbursement for your order number 3xxxxxxxxx will be fulfilled as Store Credit code. Please refer to the details below:.
Store credit: LAZ1234xxxxxxxxxxxx Amount: RM 499 Validity: 365 days Usage: ONCE
To learn how to utilise your voucher, please visit the link here.
Should you require further assistance please feel free to revert to us and we will be glad to assist you. Check out the infinite possibilities at your fingertips on here.
Thank you for your support.
Best regards,
Lazada Team
Lazada Malaysia Store Credits Cheating Scam
This is totally unacceptable because of the disadvantages of store credit compared to refunding cash back to my bank account via online transfer:
- You have to use the whole amount of the store credit in one go, the balance if any will be forfeited. For example, if I were to buy something for RM10 using the store credit code above, the balance of RM489 will be void and forfeited or invalidated.
- You cannot combine store credit with Lazada voucher code discount. For example, if I were to reload RM100 U Mobile Top Up on Lazada, I could use these RM15 OFF RM100 Lazada voucher code to get 15% discount. However, store credit cannot be used in conjunction with Lazada voucher code which means I am not able to enjoy discount compared with if I pay with other mode of payment.
- Store credit can only be used on Lazada Malaysia, not 11street, not Shopee, not Qoo10, not Ebay, not Lelong, not any other website. Now that my order is cancelled, I should have the right to purchase my item any place I want, including physical shop in shopping malls or any online e-commerce website. However, this store credit will limit me to only purchase the item using Lazada Malaysia so that Lazada can make a profit from my money!
On top of these 3 valid reasons, the most important reason of this complaint is because I have already entered my bank account details promptly the time when I first received the email. Lazada cannot just twisted the fact and accused me of not entering my bank account details hence they refunded me with store credit!!
Even worst, when I tried to contact Lazada Malaysia customer care via online chat [Contact Us
Live Chat (Mon to Fri/ 9am to 9pm)], I received this
Thank you for choosing Live Chat Lazada Malaysia. We are sorry as all of our agents are currently busy or you are trying to reach us out of our operation hours. Please try again later.
This is not true as the time right now (Friday 8PM) is clearly within Lazada operation hour. This is another sign that Lazada is so used to lying to its customers even for small details like operation hours.
