Do not go Sunway Velocity Mall, the worst shopping experience you will ever get in your life! What was originally expected to be a great shopping mall opening with lots of discount promotions turned out to be a nightmare for most shoppers that paid a visit in the first week of opening.
1-star poor reviews quickly popped up at Sunway Velocity Mall’s official Facebook page. The fact that shoppers are so annoyed until they took action to complain on Facebook says a lot about how terrible their shopping experiences had been at the latest shopping venue in Cheras KL that opened less than a week.
Sunway Velocity Mall has a serious mobile phone signal / data connection / WiFi problem (no ATM, no cashless payment) on top of worst carpark parking signage design & toilet issue
The first two days of Sunway Velocity Mall opening week, the complaints mostly focused on poor mobile signal in the shopping mall, particularly for Maxis and Digi users. The poor Internet data signal issue also led to no ATM being in service and cashless payment facilities all went down. As a result, all shoppers were forced to pay with cash and at the same time had not been able to withdraw any cash from ATM due to it not in service.
On this modern day and at this digital age, it is not surprising that being disconnected on mobile can lead to anxiety and frustration among the mobile-savvy Malaysian shoppers. While mobile signal problem has also been reported during other shopping malls’ opening and is a relatively easy problem to fix, the following problems are more distressing and difficult to tackle in a short time.
Sunway Velocity Mall has a terrible carpark design / parking problem - expect to spend 1 hour just to exit the car park
The problem of car park due to its poor design and lack of signage has quickly escalated to be the number one complaint reported on Facebook reviews. Most shoppers reported at least one hour just to exit the car park while many were unable to find an unoccupied parking lot.
Redesigning the whole parking floors requires massive reconstruction that will take the shopping mall offline (or partially offline) and reduce the foot traffic due to lack of available parking to shoppers, which is something Sunway Velocity Mall could hardly afford in the first year of its operation. However, this is unavoidable if Sunway Velocity Mall wants to regain its reputation and shopper confidence in the future… perhaps this should be a top item on the priority list.
Sunway Velocity Mall has a rampant pickpocket / theft problem - keep an eye on your valuables
Another problem that although received less attention on social media that it deserved is very terrifying and important for all shoppers planning to visit this shopping mall: extremely high pickpocket cases have been reported in just a few days of Sunway Velocity Mall opening, with shoppers losing wallets, iPhones and other valuable personal belongings due to theft.
Do not visit Sunway Velocity Mall, the worst shopping mall in KL!
